SHIPPING + RETURNS
GET IN TOUCH
If you have any questions about your order, feel free to pop a message my way on hello@dotties.co and I'll be sure to get back to you as soon as I can!
IMPORTANT INFO REGARDING ROYAL MAIL STRIKES
You might have seen that Royal Mail staff are striking throughout October, November and December. This will have a huge impact on how quickly your goodies will be arriving with you. Some areas may be affected worse than others while these strikes are taking place.
Please be aware that this means that Next Day delivery may not arrive next day, and standard delivery may take a little longer to reach you than usual.
With Christmas approaching, the post is usually busier than usual, and with strike action also affecting delivery, it's highly recommended to order as early as possible to avoid disappointment. Upgrading to a tracked service is also recommended so you can keep an eye on your goodies and track them straight to your door.
Royal Mail staff will be striking:
- Wednesday November 30
- Thursday December 1
- Friday December 9
- Sunday December 11
- Wednesday December 14
- Thursday December 15
- Friday December 23
- Christmas Eve
UK SHIPPING
Standard Shipping
All shipping costs are based on weight and calculated at the checkout.
Stickers and Cards up to 100g
Royal Mail First Class £1.00
All other goodies up to 150g
Royal Mail First Class £1.80
All goodies over 150g
Royal Mail First Class £2.50
Your order will be posted within 1-3 working days of receiving payment to allow time for your order to be made and packaged. After your order has been dispatched, it will take between 1-5 working days for it to arrive with you. Please use this as only a guide as these time frames are not guaranteed.
Next Day Delivery
If you're in a hurry to receive your order, at the checkout you can choose to upgrade your postage to Royal Mail Special Delivery Guaranteed by 1pm. All shipping costs are based on weight and calculated at the checkout.
Stickers and Cards up to 100g
Royal Mail Special Delivery Guaranteed by 1pm £7.00
All goodies over 100g
Royal Mail Special Delivery Guaranteed by 1pm £7.00
If you order before 1pm Mon - Fri this will be posted the same day of purchase. If you order after 1pm Mon - Fri or weekends and bank holidays, your order will be shipped on the next working day. This service is recommended for all orders over £30 so you can track your goodies all the way to your door.
Lost Orders
Unfortunately, items occasionally go missing in the post, so if you have not received your order within 14 working days of shipping, please get in touch and a replacement or refund will be organised. During busy times of year, such as Christmas, your order may take an extra couple of days to arrive.
Your Dottie's goodies will be packaged with care and tucked away in a cardboard envelope or box to ensure it arrives with you safely.
Please note that weekends and holidays are excluded from processing and shipping times.
INTERNATIONAL SHIPPING
Standard Shipping
All shipping costs are based on weight and calculated at the checkout.
Goodies up to 100g
Royal Mail International Standard £2.95 (no tracking)
All goodies 100g - 250g
Royal Mail International Standard £6.00 (no tracking)
All goodies over 250g
Royal Mail International Standard £8.50 (no tracking)
Your order will be posted within 1-3 working days of receiving payment to allow time for your order to be made and packaged. Please note this is not a tracked service. If you would like tracked shipping please upgrade to a tracked service at the checkout.
Tracked Shipping
At the checkout you can choose to upgrade your postage to Royal Mail International Tracked. Please note that this does not speed up the delivery of your goodies, it just allows you to track them right to your door. This service is recommended for all international orders.
All shipping costs are based on weight and calculated at the checkout.
Goodies up to 100g
Royal Mail International Tracked £9.50
All goodies over 100g
Royal Mail International Tracked £12.50
If you order before 1pm Mon - Fri this will be posted the same day of purchase. If you order after 1pm Mon - Fri or weekends and bank holidays, your order will be shipped on the next working day.
There may be customs or duty fees depending on the country in which your items are being delivered. You, the customer, are responsible for any fees incurred by customs or other authorities.
Your Dottie's goodies will be packaged with care and tucked away in a cardboard envelope or box to ensure it arrives with you safely.
Please note that weekends and holidays are excluded from processing and shipping times.
After your order has been dispatched, it will take between 3-5 working days for European orders and 5-21 working days for the rest of the world for it to arrive with you. Please use this as only a guide as these time frames are not guaranteed.
Lost Orders
Unfortunately, on occasion items will go missing in the post, so if you have not received your order within 25 working days of shipping, please get in touch and a replacement or refund will be organised. During busy times of year, such as Christmas, your order may take an extra time to arrive.
ORDERING FROM WITHIN THE EU
As of 1 July 2021, orders made from countries within the EU are unfortunately no longer exempt from VAT. For Dottie's Paper Co. to continue selling to countries within the EU, I would need to either appoint an EU-established intermediary to fulfil the VAT obligations and collect the VAT at the checkout or continue as normal which means you will be charged VAT as well as a service charge when your goodies arrive in your country. Unfortunately neither of these options work for this little shop, because appointing an EU-established intermediary is incredibly costly and in the second scenario, your goodies may be delayed, as well as an extra service charge on top of the VAT, which sucks!
So instead of completely stopping shipping to all you lovely humans within the EU, please head over to the Dottie's Paper Co. Etsy store where you will be charged VAT at the checkout and should avoid any extra delays during shipping!
You can check out the Etsy store here.
All countries affected by this change are:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
TRACKING NUMBERS
Both UK and International standard shipping does not come with a tracking number. If you would like to track your goodies all the way to your letterbox, please upgrade your shipping to a tracked service at the checkout. If you have upgraded to tracked shipping and haven't received your tracking number, I'm super sorry! Please get in touch and your tracking number will be sent over.
RETURNS
If for any reason you are not happy with any of your items, then a full refund can be made, as long as the item has been returned in its original packaging within 14 days from the date your items was delivered. Return postage is at your own expense, however a tracked service is recommended. Refunds are issued to your original payment method. Refunds cannot be returned to alternate forms of payment. If you would like to exchange an item, there will be an additional delivery charge for the new item.
To arrange a refund or exchange please email hello@dotties.co with your name, order number and details of the item(s) you'd like to return. Please don’t return items without getting in touch first.
All refunds will be processed within 7 working days of the return being received and refunds will be made to the original payment method.
Please note that personalised items are none refundable.
PRE ORDERS
If you are purchasing pre-order goodies, please be aware that they are not currently in stock. Each pre-order item has the estimated arrival date written in the description of the listing, but there could be delays that are out of the control of Dottie’s Paper Co. You will be notified of any delays or issues of your pre-ordered item. Any in stock items ordered with a pre-ordered item will be shipped when your pre-ordered item is in stock. If you would like for your in stock items to be shipped earlier, please make sure to orderer them separately.
REFUSED AND UNDELIVERABLE ORDERS
Please ensure that your delivery details are correct upon checkout to avoid any problems during delivery. Dottie's Paper Co. cannot be responsible for any orders that are undeliverable due to incorrect details.
If your item has been refused or undelivered due to incorrect details and would like it to be re-sent, please be aware that a shipping fee will be charged.