FREE PERSONALISED GIFT MESSAGE IN ALL ORDERS AVAILABLE AT CHECKOUT

SHIPPING + RETURNS

IMPORTANT INFO REGARDING COVID-19

All of your goodies will be packaged and dispatched as safely as possible. Please bear in mind that due to the current global pandemic, there may be significant delays with your goodies arriving. Each country has their own measures in place for the postal service, so please check with your local postal service for any delays or issues.

 

UK Shipping

Standard postage for your Dottie’s Paper Co. goodies are charged at £1.00 for stickers (up to 100g in weight) and £1.80 for all other items (over 100g in weight) and sent by Royal Mail 1st class delivery. Your order will be posted within 1-3 working days of receiving payment to allow time for your order to be made and packaged. After your order has been dispatched, it will take between 2-5 working days for it to arrive with you. Please use this as only a guide.

If you're in a hurry to receive your order, at the checkout you can choose to upgrade your postage to Royal Mail Special Delivery Guaranteed by 1pm, at a charge of £7.00 for stickers (up to 100g in weight) and £8.00 for all other items (over 100g in weight). If you order before 1pm Mon - Fri this will be posted the same day of purchase. If you order after 1pm Mon - Fri or weekends and bank holidays, your order will be shipped on the next working day. This service is recommended for all orders over £30 so you can track your goodies all the way to your door.

Unfortunately, items occasionally go missing in the post, so if you have not received your order within 14 days of shipping, please get in touch and a replacement or refund will be organised. During busy times of year, such as Christmas, your order may take an extra couple of days to arrive.

Your Dottie's goodies will be packaged with care and tucked away in a cardboard envelope or box to ensure it arrives with you safely.

Please note that weekends and holidays are excluded from processing and shipping times. 

 

International Shipping

International shipping is charged at £2.95 for stickers (up to 100g in weight) and £5.50 for all other items (over 100g in weight) and sent by Royal Mail Standard Intentional. Your order will be posted within 1-3 working days of receiving payment to allow time for your order to be made and packaged.  Please note this is not tracked. If you would like tracked shipping please upgrade at the checkout.

If you're in a hurry to receive your order, at the checkout you can choose to upgrade your postage to Royal Mail International Tracked by 1pm, at a charge of £9.50 for stickers (up to 100g in weight) and £12.50 for all other items (over 100g in weight). If you order before 1pm Mon - Fri this will be posted the same day of purchase. If you order after 1pm Mon - Fri or weekends and bank holidays, your order will be shipped on the next working day. This service is recommended for all orders over £30 so you can track your goodies all the way to your door.

There may be customs or duty fees depending on the country in which your items are being delivered. You, the customer, are responsible for any fees incurred by customs or other authorities.

Your Dottie's goodies will be packaged with care and tucked away in a cardboard envelope or box to ensure it arrives with you safely.

Please note that weekends and holidays are excluded from processing and shipping  times.

After your order has been dispatched, it will take between 3-5 working days for European orders and 5-21 working days for the rest of the world for it to arrive with you. Please use this as only a guide. Unfortunately, on occasion items will go missing in the post, so if you have not received your order within 25 days of shipping, please get in touch and a replacement or refund will be organised. During busy times of year, such as Christmas, your order may take an extra time to arrive.

 

Returns

If for any reason you are not happy with any of your items, then a full refund can be made, as long as the item has been returned in its original packaging within 14 days from the date your items was delivered. Please be aware that original shipping fees are non-refundable unless the item is faulty. Return postage is at your expense. Refunds are issued to your original payment method. Refunds cannot be returned to alternate forms of payment. If you would like to exchange an item, there will be an additional delivery charge for the new item.

To arrange a refund or exchange please email hello@dotties.co with your name, order number and details of the item(s) you'd like to return and why. Please don’t return items without getting in touch first.

All refunds will be processed within 7 working days of the return being received and refunds will be made to the original payment method.

 

PRE ORDERS

If you are purchasing a pre-order pin, please be aware that they are not currently in stock. Each pre-order item has the estimated arrival date written in the description of the listing, but there could be delays that are out of the control of Dottie’s Paper Co. You will be notified of any delays or issues of your pre-ordered item. Any in stock items ordered with a pre-ordered item will be shipped when your pre-ordered item is in stock. If you would like for your in stock items to be shipped earlier, please make sure to orderer them separately.

 

REFUSED AND UNDELIVERABLE ORDERS

Please ensure that your delivery details are correct upon checkout to avoid any problems during delivery. Dottie's Paper Co. cannot be responsible for any orders that are undeliverable due to incorrect details.

If your item has been refused or undelivered due to incorrect details and would like it to be re-sent, please be aware that a shipping fee will be charged.